Wisconsin Enrollment Broker Services
In 1996, the Wisconsin Department of Health and Family Services (DHFS, now the Department of Health Services)
contracted with AHS to become the Enrollment Broker Contractor and assist the state with Medicaid managed care
expansion. At that time, enrollment into Medicaid and BadgerCare HMOs (Health Maintenance Organizations) became
mandatory for consumers in zip code areas where there were two or more HMOs available from which to choose.
Additionally, we began to provide outreach, education and enrollment for the SSI Managed Care Program in 2005.
AHS has been the exclusive resource for managed care enrollment services for the past 13 years in the State of Wisconsin.
Both our Call Center Customer Service Representatives and our field Outreach Specialists use our tested education
materials when working with potential and/or current Enrollees to help determine their needs and assist them in
identifying the MCO and/or PCP with the best combination of location, cultural and linguistic characteristics,
and background or specialty to meet their needs. We understand that individuals must be empowered to make their
own healthcare decisions, and we strive to ensure that Enrollees, not only select the best-fit health plan, but
also understand how to access the services available to them.
To further broaden our reach, we network with local and grassroots agencies in the community to help us
“spread the word” to our shared constituents. The provision of technical assistance to these agencies is
part of an outreach effort that maximizes the talents of a wide array of public and private health, human,
social, educational, faith, governmental and civic entities as community partners. We have an excellent reputation
of working with community-based organizations to strengthen our outreach and education efforts and enhance the
community perception of the program.
Click here to access the Wisconsin Department
of Health Services' website.
Our Staff
The Wisconsin Enrollment Broker Project's home office is in Milwaukee. Call Center Staff are available
to assist clients via telephone on weekdays between 7:00am and 6:00pm. We have bilingual Spanish and
Hmong staff as well as access to services for clients who speak other languages and for clients who
are deaf or hearing impaired. The Enrollment Broker Call Center can be reached by calling toll free: 1-800-291-2002.