Call Center Operations

Proven call center solutions backed by decades of experience.

Since 1986, we have provided call center operations and our clients have recognized our ability to provide quality services, go above and beyond contract requirements, develop effective solutions to problems and find innovative ways to improve service delivery. We serve a range of clients with different call volumes and requirements. To every call center that we manage we bring a proven approach based on best practices and lessons learned that is customized to the needs and requirements of each project and the callers we ultimately serve.

In addition to the advanced telephony solutions that are configured to the specific demands of each client, we utilize our proprietary Customer Relationship Management platform that includes several resources and tools that improve our customer service and performance. Depending on client preferences and requirements, our solution can extend beyond telephony service to include multiple access points, including IVR, email and texting. We supplement our technical platform with rigorous training and quality assurance programs so that our staff provide accurate, timely and consistent information to callers.

Scalability to meet every need.

Our solution is fully scalable and capable of meeting the diverse demands of our clients and will evolve with their growing needs. Further, we bring a rich history of meeting rigorous service level agreements, regardless of changing volumes and contractual requirements.

“Since working at AHS, I certainly like the structured environment that promotes a vertical, as well as horizontal mobility career-wise while maintaining a healthy work/life balance. The company’s results oriented culture provides job satisfaction in a co-worker friendly atmosphere that makes you feel appreciated and valued at the end of the day, and the benefits are exceptional. “

Joe McMaster (IL)