Document Management

AHS offers robust document management services and solutions.

Over the course of our history, we have advanced and expanded our document management capabilities. Our processes include robust technical solutions that scan, image, index and route documents according to a comprehensive taxonomy. These processes are scalable and capable of managing the complex and diverse document requirements of our clients. Components of our solution include:

  • Document Processing: Document preparation, scanning, validation, verification and indexing before routing per client-defined business rules.
  • Integration with our CRM: Allows us to assign and prioritize tasks, track completion and monitor workflows.
  • Security: Leverage appropriate security protocols for document intake, retention schedules and destruction.
  • Reporting and Analytics: Dashboards for measuring document processing performance, efficiency, productivity and quality assurance.
  • Operational Policies and Procedures: Guide staff in adhering to all client-defined workflows.
  • Training Programs: Verify staff adhere to all confidentiality requirements and correctly use systems to process documents.

“I have worked for several call centers in my life, but working for AHS is so much different than the rest. There is such an energy that comes with each new day! My co-workers are friendly, knowledgeable and diligent in their work, and take the time to help others grow in knowledge, wisdom and understanding of our day-to-day job of helping others. Supervisors and Leads are so inspiring and supportive that if something goes askew, they are right there to help you back on track with words of kindness and reassuring ways that helps you comprehend the job more. This is an excellent place of employment with extended ways of growth and I look forward to being with AHS for years to come!”

Jackie Irwin (TN)