Self-Services Technology

Cutting-edge technology gives AHS the edge over the competition.

On all of our projects, we are able to provide our clients with many ways that they can offer self-service options to consumers on an around the clock basis. We work with our clients to develop effective messaging strategies that empower consumers to fully use these services:

  • Program Websites: We bring rich experience in the design, development, promotion and maintenance of websites that are both engaging and user-friendly. We develop websites that are mobile-optimized, available on all browser platforms, and available in all required languages, as well. Our websites not only provide relevant program information, but also include secure portals where consumers may interact with representatives and access personalized information.
  • Interactive Voice Response (IVR): We regularly employ IVR technology that allows consumers to access personalized information and assistance. We adhere to best practices so that consumers can quickly access all pertinent information with minimal prompts. We have developed functionality so that consumers can enroll in various programs through our IVR.
  • Social Media: We craft a rich social media strategy that educates consumers on programs available to them, publishes key messages and empowers consumers with critical information. Further, we use social media to obtain valuable feedback on how consumers perceive our programming efforts. We work with our clients to develop Twitter feeds, Facebook pages and YouTube videos that provide critical how-to guides describing relevant processes. We supplement our strategy with high-powered analytics to understand the effectiveness of our engagement strategy.
  • Texting: We provide automatic, personalized communications in nearly all our projects and have tools that allow us to deliver text messages based on client-defined business rules to consumers. Our protocols ensure that no sensitive information is delivered to consumers via text message.

“I have been employed by AHS for nearly five years. The training that you receive and the opportunities for advancement are great. They have treated me with nothing but respect. The management team is always willing to share their knowledge with the employees.  I can honestly say that it is a great company to work for.”

Leonard Ponder (OH)