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Automated-Health Systems
The Enlightened Choice
in Health Service Management
"A caller to the CHPlus Hotline stated that the CSR was the most wonderful person she had ever spoken to on the phone and praised her for being compassionate. The caller stated that it was good to know that this type of program is available and there are such wonderful and kind people to answer the phone."

When you turn to AHS,
you are accessing experienced, comprehensive, health program management.


The large (and growing) number of uninsured children in America prompted Congress to establish SCHIP to provide no-cost health insurance for children in families who do not qualify for Medicaid, yet can not afford to purchase private insurance – in short, the working poor. Unfortunately, low numbers of applicants have been endemic to this program nationwide. To alleviate this problem, many administrators have turned to contractors to provide the intense outreach and application assistance needed to increase program enrollment.

AHS was familiar with this type of program from its experiences with our Jobs Bill and CHAPS projects in Pennsylvania. This, coupled with our vast experience in community outreach, made us an ideal candidate for SCHIP contracts, including that for the West Virginia CHIP Hotline that AHS implemented in 2001 and that for the New York Child Health Plus Hotline secured in 2003.

While the foundation of our SCHIP operation is our Helpline, we have bolstered promotion about SCHIP and the application process via extensive field outreach, which focuses on recruiting community entities to partner with us and "spread the word" about SCHIP.

AHS' SCHIP Contracts
Time Period Location Contracting Agency Program
2003 - 2010 New York Department of Health Child Health Plus (SCHIP) Enrollment Hotline
2001 - 2005 West Virginia Department of Health and Human Resources SCHIP Hotline
2000 - 2001 Cuyahoga County, Ohio Department of Health and Nutrition SCHIP outreach and application assistance
1999 - 2002 Hamilton County, Ohio Department of Human Services SCHIP outreach and application assistance
1989 - 1994 Pennsylvania Department of Health CHAPS Program - a precursor to SCHIP that provided EPSDT-like services to low income children
1983 - 1986 Pennsylvania Department of Health Jobs Bill administration (medical portion) - a precursor to SCHIP that provided health insurance to newly unemployed and underinsured families

Our experience in managing SCHIP Projects has provided us with a wealth of knowledge related to SCHIP regulations and policy, relationships with myriad government bureaus, divisions and program offices, and hands-on experience with state computer systems, all of which are beneficial to the SCHIP Projects we administer. The skill set we bring to these projects includes the following:

  • Consumer outreach and education
  • Toll-free helplines
  • Networking with community based agencies
  • Training
  • Electronic application and eligibility tracking systems
  • Interface with the business community
  • Reporting
More information about AHS’ most recent SCHIP Project is provided below.

New York SCHIP - Child Health Plus Hotline

From 2003-2010,the New York State Department of Health (DOH) contracted with AHS to provide education and assistance to consumers calling the Child Health Plus Hotline. AHS offered a convenient way for callers to learn about health insurance programs and access help in filling out the applications for insurance.

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