In 1996, the Wisconsin Department of Health and Family Services (DHFS) contracted with AHS to become the Enrollment Contractor and assist the state with Medicaid managed care expansion. At that time, enrollment into Medicaid and BadgerCare HMOs (Health Maintenance Organizations) became mandatory for consumers in zip code areas where there are two or more HMOs available from which to choose. Four years later and due to the success of the initiative, AHS was awarded the contract for an additional four years, beginning in July 2000.

A number of entities, listed below, work together to ensure that the goals and objectives for Medicaid managed care in Wisconsin are met. The Managed Care Circle of Collaboration demonstrates the working relationships between:

• The Division of Health Care Financing Contract Monitors
• HMO Enrollment Specialist Project
• Medicaid Fiscal Agent (EDS) Contract Monitors
• Ombudsmen

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Role of the HMO Enrollment Specialist.
The Enrollment Specialist is responsible for assisting recipients (Medicaid and BadgerCare-SCHIP-consumers) in making unbiased and informed decisions about which HMO plan is best for them. We also perform outreach and education functions designed to increase awareness of the Managed Care Program. As part of our community-oriented activities, the Enrollment Specialist works with community-based organizations, local public health departments, county or tribal human services departments and enrollee advocacy groups to provide education and outreach specific to enrollees' cultures and environments.

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Our Staff.
The Wisconsin Project's home office is in Milwaukee, and houses our Telephone Unit Enrollment Specialists. The Enrollment Specialists are available to assist clients via telephone on weekdays between 7:00am and 6:00pm. We have bilingual Spanish and Hmong staff as well as access to services for clients who speak other languages and for clients who are deaf or hearing impaired. The Enrollment Specialist can be reached by calling toll free: 1-800-291-2002.

We also have representatives in each of the five Division of Health (DOH) regions for consumers who want to talk face-to-face with us. Phone numbers and locations for these Field Enrollment Staff follow:

Milwaukee County:	Milwaukee Social Services 1220 W. Vliet St., 3rd Floor Milwaukee, WI 53205 414-289-5900
Northern Region:	Marathon County Job Center 364 Grand Avenue Wausau, WI 54403-6221 715-261-7732
Northeastern Region:	Fox Cities Workforce Development Center 1802 Appleton Road Menasha, WI 54952 920-997-3273, Extension 467
Southern Region:	Dane County Job Center 1819 Aberg Avenue Madison, WI 53704-6343 608-242-7432
Southeastern Region:	Racine County Workforce Development Center 1717 Taylor Ave. Racine, WI 53403 262-638-6563
Western Region:	Eau Claire County Job Center 221 W. Madison St. Eau Claire, WI 54703 715-858-5058

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