Eligibility Operations

AHS partners with clients to achieve results that meet project requirements.

When clients elect to outsource their eligibility work, they need a contractor with much more than eligibility experience. Clients need a contractor with the proven characteristics and capabilities that contribute to a solid partnership, excellent operations and transparency to help implement monumental changes to their eligibility processing. We bring over a decade of expertise with relevant eligibility operations in multiple states for a variety of programs including CHIP, Medicaid and Exchange-related operations. Currently AHS performs Medicaid application intake and CHIP determination services for Tennessee, and formerly provided eligibility services for North Dakota and Wisconsin. We have also served related projects for the St. Louis Regional Health Commission and Cook County Health System.

We bring the proven capabilities that will meet client initial and emerging needs throughout the contract, including:

  • Flexibility to respond to changing business rules, legislative mandates and policy.
  • On-time coordinate implementations.
  • Understanding of diverse eligibility systems and workflows.
  • Expert data analysis and unprecedented levels of project reporting.

Our in-depth work demonstrates our competency with:

  • Performing back office and call center work with diverse populations and programs.
  • Preparing complex documentation, work streams and business rules.
  • Translating complex eligibility systems and requirements into robust operational protocols.
  • Translating diverse eligibility and application processing criteria into actionable data for a timely determination.
  • Implementing complex data transaction requirements.
  • Meeting the needs of various clients, stakeholders and partners.

“I have been with AHS since March 2003. I started with the company as a part-time CSR in our Ohio Office. In Ohio, I had the opportunity to move up within the company and learn skills that I never knew I had. I worked as a Supervisor, Trainer and Premium Collections Coordinator.  In June 2015, I had another opportunity to move and work in our Tennessee office which again has provided me the chance to learn another state’s program and continue to grow within this wonderful company.”

Cassandra Walker (TN)