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Managed Care Prison Transition

AHS is an innovator in the development of healthcare access services for released prisoners.

As part of our Ohio Medicaid Hotline Contract, we worked with our client in launching the Pre-Release Prison Transition Program that allows offenders who will soon be released from prison to select a health plan. The Pre-Release Prison Transition Program has resulted in significant clinical and financial savings to our client.

In 2014, we coordinated with our client to implement choice counseling through trained volunteers. This work included determining a call schedule, providing us with files and gaining access to relevant state databases to provide us with demographic information on all offenders. As part of this program, we provided prisons with keyless telephones that automatically dial the Ohio Medicaid Hotline. Our telephony system was updated so that when we receive calls from the prisons, the calls are routed directly to a CSR and bypass the queue. The program has been tremendously successful and all prisons in the State currently participate in the Pre-Release Prison Transition Program.

“I have worked for several call centers in my life, but working for AHS is so much different than the rest. There is such an energy that comes with each new day! My co-workers are friendly, knowledgeable and diligent in their work, and take the time to help others grow in knowledge, wisdom and understanding of our day-to-day job of helping others. Supervisors and Leads are so inspiring and supportive that if something goes askew, they are right there to help you back on track with words of kindness and reassuring ways that helps you comprehend the job more. This is an excellent place of employment with extended ways of growth and I look forward to being with AHS for years to come!”

Jackie Irwin (TN)

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