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Call Center Operations

Proven call center solutions backed by decades of experience.

Since 1986, we have provided call center operations and our clients have recognized our ability to provide quality services, go above and beyond contract requirements, develop effective solutions to problems and find innovative ways to improve service delivery. We serve a range of clients with different call volumes and requirements. To every call center that we manage we bring a proven approach based on best practices and lessons learned that is customized to the needs and requirements of each project and the callers we ultimately serve.

In addition to the advanced telephony solutions that are configured to the specific demands of each client, we utilize our proprietary Customer Relationship Management platform that includes several resources and tools that improve our customer service and performance. Depending on client preferences and requirements, our solution can extend beyond telephony service to include multiple access points, including IVR, email and texting. We supplement our technical platform with rigorous training and quality assurance programs so that our staff provide accurate, timely and consistent information to callers.

Scalability to meet every need.

Our solution is fully scalable and capable of meeting the diverse demands of our clients and will evolve with their growing needs. Further, we bring a rich history of meeting rigorous service level agreements, regardless of changing volumes and contractual requirements.

“Automated Health Systems offers a unique and real life experience through its Human Resources Internship. As an intern in a small department, you not only witness, but also experience firsthand the fast paced and always changing field of Human Resources. Automated Health Systems involves their interns in both the daily tasks of an HR Department and their current projects and programs, giving an intern experiences that are impossible to gain through a classroom alone. Internship experience is a vital part of a student’s professional development, and Automated Health Systems provides experiences, knowledge, abilities and skills that are readily applicable in any Human Resources career.”

 

Madeleine Glenn – University of Pittsburgh
College of Business Administration

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