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BPO Services

When you turn to AHS, you are accessing experienced, comprehensive health program management.

Vast experience makes AHS the logical choice for outsourcing.

We have provided business process outsourcing (BPO) services for four decades, and we can leverage our best practices and lessons learned to offer our clients:

  • Proven, structured tools, management principles, plans, and documents to ensure operational excellence and appropriate risk management.
  • Technological advancements that provide ongoing transparency into our operation and facilitate streamlined and managed communication with our clients.
  • Application of critical concepts related to workforce management to ensure operational and accuracy metrics are met, regardless of the type or volume of the transactions.
  • Extensive tools and resources to ensure that staff are prepared to adhere to operational requirements.
  • Talented staff and operational and technical expertise to drive efficiency and quality.
  • A recruiting and hiring strategy that targets staff with the expertise, experience and attention to detail required for each Project.
  • Deep practices and a strong commitment to maximize staff retention.

“It all started about three years ago. AHS granted me the opportunity to use my knowledge of the Tenncare program to help our residents. I have come to enjoy my time here and really appreciate the transparency of the organization. Also, I have seen firsthand that they understand when life happens as I had to excuse myself for an extended period of time. When I came back it was as if I had never left. Truly a great place to be.”

Jose Gonzalez (TN)

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