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BPO Services

When you turn to AHS, you are accessing experienced, comprehensive health program management.

Vast experience makes AHS the logical choice for outsourcing.

We have provided business process outsourcing (BPO) services for four decades, and we can leverage our best practices and lessons learned to offer our clients:

  • Proven, structured tools, management principles, plans, and documents to ensure operational excellence and appropriate risk management.
  • Technological advancements that provide ongoing transparency into our operation and facilitate streamlined and managed communication with our clients.
  • Application of critical concepts related to workforce management to ensure operational and accuracy metrics are met, regardless of the type or volume of the transactions.
  • Extensive tools and resources to ensure that staff are prepared to adhere to operational requirements.
  • Talented staff and operational and technical expertise to drive efficiency and quality.
  • A recruiting and hiring strategy that targets staff with the expertise, experience and attention to detail required for each Project.
  • Deep practices and a strong commitment to maximize staff retention.

“I have been with AHS since March 2003. I started with the company as a part-time CSR in our Ohio Office. In Ohio, I had the opportunity to move up within the company and learn skills that I never knew I had. I worked as a Supervisor, Trainer and Premium Collections Coordinator.  In June 2015, I had another opportunity to move and work in our Tennessee office which again has provided me the chance to learn another state’s program and continue to grow within this wonderful company.”

Cassandra Walker (TN)