fbpx

Mobile App

Mobile access is an essential tool for outreach.

We actively look for ways to invest in tools and strategies that benefit our clients, consumers and staff. For the project that we administered for the Cook County Health and Hospitals System, our operation included a robust field outreach component. Our field outreach staff were charged with identifying eligible individuals and encouraging them to apply for available coverage. We developed a HIPAA-compliant app and workflow for these staff that allowed them to use their phone to:

  • Look up an applicant in our system;
  • Take a picture of the applicant’s eligibility document with their phone’s camera;
  • Convert the images to a PDF; and
  • Upload and index the documents to the applicant’s case file.

“I have worked for several call centers in my life, but working for AHS is so much different than the rest. There is such an energy that comes with each new day! My co-workers are friendly, knowledgeable and diligent in their work, and take the time to help others grow in knowledge, wisdom and understanding of our day-to-day job of helping others. Supervisors and Leads are so inspiring and supportive that if something goes askew, they are right there to help you back on track with words of kindness and reassuring ways that helps you comprehend the job more. This is an excellent place of employment with extended ways of growth and I look forward to being with AHS for years to come!”

Jackie Irwin (TN)

Back to top