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Mobile App

Mobile access is an essential tool for outreach.

We actively look for ways to invest in tools and strategies that benefit our clients, consumers and staff. For the project that we administered for the Cook County Health and Hospitals System, our operation included a robust field outreach component. Our field outreach staff were charged with identifying eligible individuals and encouraging them to apply for available coverage. We developed a HIPAA-compliant app and workflow for these staff that allowed them to use their phone to:

  • Look up an applicant in our system;
  • Take a picture of the applicant’s eligibility document with their phone’s camera;
  • Convert the images to a PDF; and
  • Upload and index the documents to the applicant’s case file.

“Two years ago, I was privileged to work for Automated Health Systems even though I had no call center experience. Automated Health Systems has given me the chance to excel and learn more about the company which has been a great experience. You will never find a company that is understanding with unexpected life situations. They don’t just look at you like a body in a chair, but more like family.”

Kenya Hayes (TN)

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