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Mobile App

Mobile access is an essential tool for outreach.

We actively look for ways to invest in tools and strategies that benefit our clients, consumers and staff. For the project that we administered for the Cook County Health and Hospitals System, our operation included a robust field outreach component. Our field outreach staff were charged with identifying eligible individuals and encouraging them to apply for available coverage. We developed a HIPAA-compliant app and workflow for these staff that allowed them to use their phone to:

  • Look up an applicant in our system;
  • Take a picture of the applicant’s eligibility document with their phone’s camera;
  • Convert the images to a PDF; and
  • Upload and index the documents to the applicant’s case file.

“This is the first Call center I have ever worked for and I can honestly say it’s the best one without a doubt! Automated Health Systems not only teaches you step-by-step, but they make you feel like you’re part of a team. My experience at this company is beyond what I ever expected when I first started here back in 2016 and promotion from within is greatly encouraged every day.”

Mike Ortuno (TN)

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