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Mobile App

Mobile access is an essential tool for outreach.

We actively look for ways to invest in tools and strategies that benefit our clients, consumers and staff. For the project that we administered for the Cook County Health and Hospitals System, our operation included a robust field outreach component. Our field outreach staff were charged with identifying eligible individuals and encouraging them to apply for available coverage. We developed a HIPAA-compliant app and workflow for these staff that allowed them to use their phone to:

  • Look up an applicant in our system;
  • Take a picture of the applicant’s eligibility document with their phone’s camera;
  • Convert the images to a PDF; and
  • Upload and index the documents to the applicant’s case file.

“I came to work for AHS six years ago because I felt like this was an opportunity to make a difference in peoples’ lives; to do a job that will count for something; to assist those who may need the help the most. With this country’s trying economic situation, that sentiment has never rang truer.”

Teresa Harkless
Helpline Information Specialist

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