Self-Services Technology

Cutting-edge technology gives AHS the edge over the competition.

On all of our projects, we are able to provide our clients with many ways that they can offer self-service options to consumers on an around the clock basis. We work with our clients to develop effective messaging strategies that empower consumers to fully use these services:

  • Program Websites: We bring rich experience in the design, development, promotion and maintenance of websites that are both engaging and user-friendly. We develop websites that are mobile-optimized, available on all browser platforms, and available in all required languages, as well. Our websites not only provide relevant program information, but also include secure portals where consumers may interact with representatives and access personalized information.
  • Interactive Voice Response (IVR): We regularly employ IVR technology that allows consumers to access personalized information and assistance. We adhere to best practices so that consumers can quickly access all pertinent information with minimal prompts. We have developed functionality so that consumers can enroll in various programs through our IVR.
  • Social Media: We craft a rich social media strategy that educates consumers on programs available to them, publishes key messages and empowers consumers with critical information. Further, we use social media to obtain valuable feedback on how consumers perceive our programming efforts. We work with our clients to develop Twitter feeds, Facebook pages and YouTube videos that provide critical how-to guides describing relevant processes. We supplement our strategy with high-powered analytics to understand the effectiveness of our engagement strategy.
  • Texting: We provide automatic, personalized communications in nearly all our projects and have tools that allow us to deliver text messages based on client-defined business rules to consumers. Our protocols ensure that no sensitive information is delivered to consumers via text message.

“Working for AHS has given me a different perspective and better understanding of how important customer service is. Providing great customer service cannot only impact someone else’s life, but can also help you grow as an individual. Thanks to AHS, I have now developed exceptional customer service skills and great opportunities to excel within the company.”

Candice Vaughan (TN)