AHS is thrilled to have been awarded a contract by the State of Tennessee Department of Finance and Administration, Division of TennCare for Member Services Contact Center Services – TennCare Connect. For the TennCare Connect Contract, AHS will provide the staff, facility, and management of a State furnished Contact Center Solution to support TennCare’s Medicaid and Children’s Health Insurance Program (CHIP) eligibility services for individuals seeking to obtain and maintain eligibility for TennCare and CHIP. The contract allows us to continue our trajectory of providing excellent service and partnership to TennCare. For the past five plus years, TennCare has embarked on a journey to modernize the Medicaid and CHIP programs to better serve applicants and members. AHS has been a partner during this significant modernization and looks forward to extending this partnership during this next exciting phase in TennCare Connect. The contract is for two years with three one-year options.
“We are honored to continue our partnership with TennCare in supporting applicants and members,” said Dr. Moses Haregewoyn, President of AHS. “TennCare has created a culture of collaboration and we have been continuously excited and inspired to be a partner in such transformative efforts. We look forward to continuing the excellent service TennCare applicants and members trust that we will provide and continuing to reflect the values and commitment TennCare has repeatedly demonstrated.”
AHS is pleased to continue in our role as the Contact Center partner for HealthSource Rhode Island (HSRI). As a result of recent acts by the federal government, HSRI is offering an additional health coverage enrollment period. The Special Enrollment Period, which begins February 15, 2021 through May 15, 2021, will provide all eligible uninsured Rhode Islanders with additional time to sign up for health coverage, with no requirement for a qualifying life event. We look forward to delivering excellent service to Rhode Islanders during this monumental period.
“AHS has been a trusted partner to Rhode Island for over five years, and as the COVID-19 pandemic has resulted in devastating consequences for so many families, we are proud that we can be a trusted source of help during this period,” said Mr. Joseph P. Cain III, CPA, AHS Chief Financial Officer.
As this unprecedented year draws to a close and with the uncertainty brought about by the coronavirus, it is more important than ever for Rhode Islanders to have access to quality health coverage options. Partnering with HealthSource Rhode Island, Automated Health Systems kicked off open enrollment for 2020, allowing individuals and families to select coverage options that best fit their needs.
“Rhode Islanders can select new or existing health coverage provided by the Health Insurance Exchange for the upcoming year,” said Christine DiFrancesco, Vice President at AHS. “In the face of the extraordinary challenges this year has presented,” Ms. DiFrancesco continued, “we congratulate HealthSource RI for their commitment to keep health care costs low while providing access to quality care.”
Automated Health Systems offers a variety of convenient options to help Rhode Islanders obtain the health coverage they need: Call the contact center, engage in an online chat session, or attend an online virtual enrollment event.
Open Enrollment in Rhode Island runs until January 23, 2021. Plans selected by December 31, 2020 will cover services starting January 1, 2021. Plans selected in January 2021 will be effective February 1, 2021.
AHS successfully launched an innovative mobile app to support our work as the Enrollment Broker for the Florida Agency for Health Care Administration (AHCA). The app allows recipients of the Statewide Medicaid Managed Care program to manage their account, check eligibility and enrollment status, update demographic information, chat with customer service representatives, enroll in a health plan or dental plan, choose notification preferences, file a complaint and pre-choose a plan before Medicaid eligibility is determined. This capability now provides enrollees with another avenue of self-service. The Florida Medicaid Member Portal is available for download on both the Apple Store and Google Play.
“This launch represents the continuation of an outstanding partnership between AHS and AHCA,” said Eng Tan, Vice President of Information Technology at Automated Health Systems. “We have a long history of continuing innovations that improve the member service experience and this app is another step in our journey to enhance our services. I am grateful to all of the team members – both at AHCA and AHS – for their tireless efforts to make this happen.”
AHS announced today its official start of operations in the State of Wyoming. “Today marks the culmination of months of hard work to launch this important project,” said Dr. Moses Haregewoyn, President of Automated Health Systems.
“We are grateful to our staff for their tireless efforts, particularly during this extraordinary time, and to our client, the Wyoming Department of Health, for their partnership over the past months,” Dr. Haregewoyn continued, “Our team of dedicated professionals is committed to bringing our state-of-the-art tools to support the Customer Service Center for the Wyoming Department of Health.”
Automated Health Systems, a nationwide contractor for Medicaid programming, was awarded a contract from the Wyoming Department of Health to operate a Customer Service Center that provides client support for eligibility and enrollment business processes for state-funded health insurance programs. AHS will implement several innovations to achieve the state’s vision of a true customer-focused service model that goes well-beyond the operation of a standard call center. These enhancements will provide Wyoming citizens with a contemporary and efficient customer service experience.
Dr. Moses Haregewoyn, President of Automated Health Systems said, “AHS is a national leader in the Medicaid space and we look forward to bringing our talent and expertise to help the people of Wyoming.”
“Using our technical and operational best practices which reflect the state’s commitment to excellent service and modernization,” Dr. Haregewoyn continued, “this award is an opportunity for us to extend our partnership, enthusiasm and operational expertise to benefit the citizens of Wyoming for years to come.”
The full term of the contract is eight years and three months, including all extension periods. Automated Health Systems, Inc., is based in Pittsburgh, PA and provides Medicaid programming solutions. For more information, contact us at 412.367.3030.
Automated Health Systems announced its contract award by the Florida Healthy Kids Corporation (FHKC) to provide services that support the applicants, enrollees, and families of the State of Florida Children’s Health Insurance Program. AHS will work on all programs included within the state’s KidCare framework, including the Florida Healthy Kids Program, Children’s Medical Services Managed Care Plan, MediKids, and Medicaid. The primary focus will be to maintain a suite of services that supports customers, the Florida KidCare application process, and enrollment into the FHKC Program, and to provide data to FHKC and associated stakeholders. AHS will deliver a website redesign, mobile app, enhanced analytics and a full omnichannel experience for customers.
“AHS was founded upon a mission to support vulnerable children and families,” said Dr. Moses Haregewoyn, President of AHS. “We have a record of outstanding performance in the State of Florida and deeply appreciate this opportunity to apply our high level of service, state-of-the-art innovations and 21st century business processes in service to the families touched by the Florida Healthy Kids Program.”
Derek Jackson, Vice President, echoed Dr. Haregewoyn’s comments, “For over a decade, AHS has established a relationship with the State of Florida and its vulnerable population of Medicaid members. The opportunity to expand our partnership with the Florida Healthy Kids Corporation not only inspires our resolve, but also reinforces our commitment. Our goal is to deliver a program that will not only be better for the people of Florida, but will set the standard for the country.”
The initial term of this contract is five years, with five additional optional years for a total contract term of ten years if all option periods are exercised. Automated Health Systems, Inc. is based in Pittsburgh, PA and is the enlightened choice in health service management since 1979. For more information, call us at 412.367.3030.
As the COVID-19 pandemic has continued to impact our partners, AHS supports their efforts to find safe and effective methods to open communication with members. For example, we assisted the St. Louis Regional Health Commission (RHC) with their outreach to ensure members understood how to access care. The RHC hosted a series of virtual calls with members and participating health centers so that they could provide updates on critical topics such as hours of operations, access to services, prescriptions, COVID-19 testing, key resources and referrals. During this extraordinary time, AHS continues its commitment to support our clients and their continually evolving needs.
COVID-19 has radically impacted virtually every business and social structure in the world. That is why it is vital for companies to have the athleticism and innovation to keep their customers needs uninterrupted while ensuring their employees are safe and able to work. The protocols for social distancing and limiting personal contact challenges businesses to modify the workplace in ways that were unimaginable just a few short months ago.
AHS is committed to the safety and well-being of our employees while staying focused on the needs of our customers. To meet the challenge, we have developed our Work From Home (WFH) program rolling out the strategy from our call centers to a WFH environment throughout the company. This program will impact over 1,000 employees of our state clients providing seamless transition for employees to perform their job at home.
Utilizing telephony cloud-based technology we have been able to transition employees in our contact centers to working from home in as little as 48 hours. Our comprehensive WFH policy and infrastructure incorporates all the security and technology requirements to provide our clients with the assurance that their systems and information are protected.
This seamless transition to work from home is not limited to our contact centers. Our information technology, quality assurance, training and our recruitment needs have delivered the highest levels of quality service through our WFH protocols. In addition, our clients are able to access our cloud technology and CRM from the convenience of their homes allowing us to deliver information in real time, anytime.
Information Technology, Human Resources and Project Management professionals at AHS are working around the clock to develop the resources, protocols, policies and provide the solutions to help meet the needs of our clients and employees today and tomorrow. For over four decades, when there is a call for help, Automated Health Systems is ready to answer.
Automated Health Systems, Inc. announced its contract with the Indiana Department of Administration Office of Early Childhood and Out of School Learning (OECOSL) on behalf of the Indiana Family and Social Services Administration (FSSA) to provide Intake Agent Services for the Child Care and Development Fund (CCDF) and On My Way Pre-K programs. The company plays a critical role in the successful administration of the programs and began providing services on October 1, 2019. AHS is responsible for eligibility determination, intake of applicants, maintenance of the CCDF waiting list, enrollment of children with child care providers, and referral of families and prospective providers to their local agency.
AHS developed this partnership with OECOSL to support this critical program. Working alongside social service agencies and community partners, we are helping to achieve OECOSL’s mission to provide Hoosier parents with informed child care choices that will promote their children’s health, safety and future success throughout their lives.