The end of the year brings a time for reflection and gratitude. As I reflect on calendar year 2018, Automated Health Systems has much that inspires both pride and gratitude.
I am grateful for our clients across the country. Some of our clients have partnered with us for over 20 years; others are newer partnerships. Through each client, we have formed relationships with dedicated and inspiring team members who have given us opportunities to grow and learn. Regardless of the tenure of our partnerships, all our clients share a dedication to the recipients we jointly serve and a commitment to innovation. We are honored to serve as the face of our clients and are inspired by the trust they impart in us to serve with dignity and compassion.
I am grateful for our staff whose work is vitally important and often results in a meaningful difference in the lives of public program recipients. Each day, our staff performs the hard work of meeting the needs of callers (often in intense circumstances), processing eligibility documents, performing enrollments, mailing and receiving critical documents, and many other essential tasks. This work is demanding and requires thought and careful attention to detail. Each day, our staff rise and meet these challenges.
I continue to be inspired by the hard work of all AHS departments. Our Human Resources staff work tirelessly to find talented staff who share our compassion and commitment to service. Our Information Technology (IT) staff program innovative solutions and routinely challenge AHS to remain on the cutting edge. Each additional team member performs valuable work that helps us succeed. I feel blessed to work in an organization such as ours where talent, commitment and creativity all contribute to service.
Last, I am grateful for the future opportunities that 2019 will bring. These opportunities include continuing to challenge ourselves in our ongoing pursuit of excellence, meeting the needs of our clients with original and cost-effective solutions, and growing our business so that AHS continues to thrive.
As an orthodox priest, I wish those who celebrate Christmas, a very Merry Christmas. And for those who do not observe Christmas, I wish you health, happiness and peace in the new year.
The State of Rhode Island has expanded its partnership with AHS! As an addendum of the HealthSource RI contract, AHS is assisting Rhode Islanders that were receiving Medicare Medicaid coverage and long term services and support through the Neighborhood UNITY program and transitioned to Medicaid Fee for Service. This is an important initiative as part of the Governor’s FY19 budget. The Rhody Health Options (RHO) Transitional Call Center provides customer service, information, assistance, education, and support to customers seeking to access care management, pharmacy, and authorizations. AHS understands the importance of this transition and providing as much information as possible to maintain access to care. We are grateful for the opportunity to grow our partnership and expand our capabilities to service Rhode Islanders.
TennCare has partnered with AHS since 2015 to administer the Tennessee Health Connection (TNHC) contact center. AHS is excited to be invited to continue this important work as part of a contract renewal that extends through June 2020. The TennCare/AHS partnership has developed and grown over the past few years. The most exciting changes are yet to come as AHS collaborates with TennCare, its stakeholders, and vendors in the statewide implementation of the TEDS Integrated Eligibility System. We look forward to the continued collaboration and opportunities to provide exceptional service to the good people in the State of Tennessee.
AHS is pleased to announced that our Tennessee Health Connection Project has been awarded full URAC certification pursuant to their Health Call Center Accreditation, Version 5.0 program. This certification demonstrates that we have successfully completed the intensive review and accreditation process, and our processes and performance align with URAC’s rigorous, evidence-based standards for quality, accountability and service. Our pursuit of URAC Health Call Center Accreditation is a testament to our dedication to quality management principles and our commitment to establishing an infrastructure that meets defined standards for staff training, call center performance, monitoring and much more. We are proud of our efforts to provide outstanding service to our clients and the callers we serve.
Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. In 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognized event, celebrated annually during the first full week in October.
Kimberly Conner, Executive Senior Vice President of Human Resources, and her team lead the annual celebration at Automated Health Systems. “At AHS, customer service is at the core of everything we do. Regardless if we are speaking with customers, clients, or even each other, we provide the same level of high quality service to everyone.”
This year, the theme for Customer Service Week is “Exceeding Expectations Every Day.” According to Ms. Conner, “People remember a good customer service experience. Our number one goal is to exceed our customer’s expectation of service letting them know that we truly care about them and their needs.”
This year, Customer Service Week runs from October 1st through the 5th. Ms. Conner concluded, “We deeply appreciate the hard work and dedication of our employees. Customer Service Week is our chance to recognize the good work they do throughout the year.”
After months of hard work and dedication, we are excited to announce the launch of our brand new website! The new site is online at the company URL: https://www.automated-health.com.
The goal of this new website is to provide our visitors with an easier way to learn about the services and solutions that AHS offers. The new website is interactive permitting visitors to browse information based on their own choice and gives better access to all of the web pages. Our current and prospective clients will find useful information about our services and highlights about the projects we have completed outlining the value created for each client.
Among the new features, the site contains integrated social media buttons for Facebook and Linkedin to foster improved communication with clients. The site will be constantly updated with helpful information, articles, company announcements and client successes.
The development team is proud to present this new online resource. Feedback is encouraged so please Contact Us with any comments or suggestions.
Happy 20th Anniversary AHS and the State of Ohio!
AHS has completed another outstanding contractual year with the State of Ohio on June 30, 2018. We now are starting our 21st year with the Ohio Department of Medicaid. This longstanding tenure is a mark of our commitment to providing our clients with a true partnership that continues to meet their evolving needs, provide service to some of the State’s most vulnerable citizens, and furnish flexible, responsive programming in a fluid regulatory environment. We thank the State for their vision, collaboration and communication. Most importantly, as we look back on the components of our service that have contributed to our success, we look forward to bringing them into the future in new and exciting ways.
Fiscal year 2017-2018 was another successful one for our Ohio contract! We operate the Ohio Medicaid Hotline, which is a one-stop-shop for consumers. We handle calls concerning all Medicaid Programs in Ohio, enrollments into Managed Care Plans and MyCare Ohio Plans, Medicaid Buy in with workers disabilities, Qualified Income Trust, Foster and Adoption kids, Billing and Direct Reimbursement inquires to name a few. We launched several successful enhancements to the Ohio Medicaid Hotline during the previous year, and are excited to see what 2018-2019 brings… stay tuned, and many thanks to Ohio Department of Medicaid for their years of collaboration and partnership!
Congratulations to our 2018 CIO of the Year Megabyte WINNER, Eng Tan, Vice President of Information Technology Automated Health Systems! #pghcio2018
Posted by Pittsburgh Technology Council on Thursday, April 19, 2018
AHS is proud of Mr. Eng Tan, Vice President of IT, on his award of CIO of the Year by the Pittsburgh Technology Council and Greater Pittsburgh CIO Group. The award is a testament to Mr. Tan’s accomplishments, vision and dedication to providing our clients, staff and consumers we serve with innovative technology that provides meaningful benefits.
Congratulations to AHS Teams Blue, Black and Yellow on their completion of the Pittsburgh Pirates Home Run 5K/10K on Saturday, April 18, 2018. Their participation helped raise money for the Pirates Charities whose mission is to strengthen the community by supporting organizations and programs aimed at improving the lives of children and adults.
AHS commends the State of Ohio on the successful transition to a 1634 State. The State continues to work tirelessly to simplify eligibility determination and the move to this new model, authorized in Section 1634 of the Social Security Act, allows for a single determination to be used for Medicaid and SSI. AHS has partnered with Ohio to transition participating individuals to the new delivery system with sensitive outreach and support to one of the State’s most vulnerable populations. With this initial population successfully transitioned, Ohio can now realize the benefits of simplified determination.