Automated Health Systems, a nationwide contractor for Medicaid programming, was awarded a contract from the Wyoming Department of Health to operate a Customer Service Center that provides client support for eligibility and enrollment business processes for state-funded health insurance programs. AHS will implement several innovations to achieve the state’s vision of a true customer-focused service model that goes well-beyond the operation of a standard call center. These enhancements will provide Wyoming citizens with a contemporary and efficient customer service experience.
Dr. Moses Haregewoyn, President of Automated Health Systems said, “AHS is a national leader in the Medicaid space and we look forward to bringing our talent and expertise to help the people of Wyoming.”
“Using our technical and operational best practices which reflect the state’s commitment to excellent service and modernization,” Dr. Haregewoyn continued, “this award is an opportunity for us to extend our partnership, enthusiasm and operational expertise to benefit the citizens of Wyoming for years to come.”
The full term of the contract is eight years and three months, including all extension periods. Automated Health Systems, Inc., is based in Pittsburgh, PA and provides Medicaid programming solutions. For more information, contact us at 412.367.3030.
Automated Health Systems announced its contract award by the Florida Healthy Kids Corporation (FHKC) to provide services that support the applicants, enrollees, and families of the State of Florida Children’s Health Insurance Program. AHS will work on all programs included within the state’s KidCare framework, including the Florida Healthy Kids Program, Children’s Medical Services Managed Care Plan, MediKids, and Medicaid. The primary focus will be to maintain a suite of services that supports customers, the Florida KidCare application process, and enrollment into the FHKC Program, and to provide data to FHKC and associated stakeholders. AHS will deliver a website redesign, mobile app, enhanced analytics and a full omnichannel experience for customers.
“AHS was founded upon a mission to support vulnerable children and families,” said Dr. Moses Haregewoyn, President of AHS. “We have a record of outstanding performance in the State of Florida and deeply appreciate this opportunity to apply our high level of service, state-of-the-art innovations and 21st century business processes in service to the families touched by the Florida Healthy Kids Program.”
Derek Jackson, Vice President, echoed Dr. Haregewoyn’s comments, “For over a decade, AHS has established a relationship with the State of Florida and its vulnerable population of Medicaid members. The opportunity to expand our partnership with the Florida Healthy Kids Corporation not only inspires our resolve, but also reinforces our commitment. Our goal is to deliver a program that will not only be better for the people of Florida, but will set the standard for the country.”
The initial term of this contract is five years, with five additional optional years for a total contract term of ten years if all option periods are exercised. Automated Health Systems, Inc. is based in Pittsburgh, PA and is the enlightened choice in health service management since 1979. For more information, call us at 412.367.3030.
As the COVID-19 pandemic has continued to impact our partners, AHS supports their efforts to find safe and effective methods to open communication with members. For example, we assisted the St. Louis Regional Health Commission (RHC) with their outreach to ensure members understood how to access care. The RHC hosted a series of virtual calls with members and participating health centers so that they could provide updates on critical topics such as hours of operations, access to services, prescriptions, COVID-19 testing, key resources and referrals. During this extraordinary time, AHS continues its commitment to support our clients and their continually evolving needs.
COVID-19 has radically impacted virtually every business and social structure in the world. That is why it is vital for companies to have the athleticism and innovation to keep their customers needs uninterrupted while ensuring their employees are safe and able to work. The protocols for social distancing and limiting personal contact challenges businesses to modify the workplace in ways that were unimaginable just a few short months ago.
AHS is committed to the safety and well-being of our employees while staying focused on the needs of our customers. To meet the challenge, we have developed our Work From Home (WFH) program rolling out the strategy from our call centers to a WFH environment throughout the company. This program will impact over 1,000 employees of our state clients providing seamless transition for employees to perform their job at home.
Utilizing telephony cloud-based technology we have been able to transition employees in our contact centers to working from home in as little as 48 hours. Our comprehensive WFH policy and infrastructure incorporates all the security and technology requirements to provide our clients with the assurance that their systems and information are protected.
This seamless transition to work from home is not limited to our contact centers. Our information technology, quality assurance, training and our recruitment needs have delivered the highest levels of quality service through our WFH protocols. In addition, our clients are able to access our cloud technology and CRM from the convenience of their homes allowing us to deliver information in real time, anytime.
Information Technology, Human Resources and Project Management professionals at AHS are working around the clock to develop the resources, protocols, policies and provide the solutions to help meet the needs of our clients and employees today and tomorrow. For over four decades, when there is a call for help, Automated Health Systems is ready to answer.
Automated Health Systems, Inc. announced its contract with the Indiana Department of Administration Office of Early Childhood and Out of School Learning (OECOSL) on behalf of the Indiana Family and Social Services Administration (FSSA) to provide Intake Agent Services for the Child Care and Development Fund (CCDF) and On My Way Pre-K programs. The company plays a critical role in the successful administration of the programs and began providing services on October 1, 2019. AHS is responsible for eligibility determination, intake of applicants, maintenance of the CCDF waiting list, enrollment of children with child care providers, and referral of families and prospective providers to their local agency.
AHS developed this partnership with OECOSL to support this critical program. Working alongside social service agencies and community partners, we are helping to achieve OECOSL’s mission to provide Hoosier parents with informed child care choices that will promote their children’s health, safety and future success throughout their lives.
Automated Health Systems announced the tenth anniversary of its contract award in Florida. For the past decade, AHS has partnered with the Agency for Health Care Administration (AHCA) to provide Enrollment Broker services to one of the largest Medicaid programs in the country. During this time, AHS has worked closely with AHCA as they rolled out multiple key initiatives, including the state’s revolutionary Statewide Medicaid Managed Care program. As the primary contractor, AHS has continued to evolve unique services and technical solutions that reflect AHCA’s commitment to quality. As AHCA prepares for upcoming changes and growth, AHS looks forward to continuing our strong partnership bringing original and innovative tools to assist the citizens of the great State of Florida into the future.
Automated Health Systems formalized a new partnership with the Delaware Department of Health and Social Services, Division of Medicaid and Medical Assistance to provide health benefits manager services to the Delaware Medicaid and Delaware Healthy Children Programs. Starting on July 1, 2019, AHS enrollment and technical support teams began providing direct assistance to members before and after enrollment into the managed care organization of their choice, including benefit education and non-biased program assistance.
According to Kimberly Conner, Executive Senior Vice President of Human Resources at AHS, “We bring decades of experience, talent and care to the the people of Delaware. Our primary goal is to ensure that each and every person is treated with dignity and respect, and walks away from the table fully satisfied.”
Automated Health Systems, Inc., is the leader in health service management. Since 1979, from its headquarters in Pittsburgh, PA, AHS has partnered with state and local government agencies to connect with the people they serve. Visit www.automated-health.com for more information about AHS and our service to America.
Continuing a journey begun in 1979, Automated Health Systems proudly acknowledges the company’s 40th anniversary. Started as a small, entrepreneurial enterprise in Pittsburgh, Pennsylvania, AHS has grown to nearly 1,000 employees having worked with nearly half of the state governments in the United States. Today, AHS is the leader in the promotion and management of optimal health care services focusing on low-income families, communities and those most in-need.
Recently honored as a nominee for Leader of the Year by the Pittsburgh Human Resource Association in recognition her outstanding 30-year career achievement in HR, Kimberly A. Conner, Executive Senior Vice President of Human Resources at AHS said, “By any measure, four decades of serving the health care needs of millions of people is a supremely gratifying accomplishment in itself. When you combine that with having the opportunity to work closely with hundreds of highly skilled professionals daily, the personal satisfaction is immeasurable.”
For the past 40 years, AHS has employed thousands of skilled workers across the nation in important positions providing help to those seeking state and federal medical assistance. “As state governments realize that it is in their best interest to self-administer federal financial assistance provided to their citizens, the need will continue for Automated Health Systems to provide the technical expertise necessary to get the job done efficiently and cost-effectively,” Ms. Conner said.
Ms. Conner concluded by saying, “It is our employees who are on the front lines everyday helping those who need it most and I cannot be more proud of the job we do together. Here’s to the next 40 years!”
Automated Health Systems is looking forward to showcasing our partnership and collaboration surrounding the development of innovative solutions with our longstanding client in Florida, the Agency for Health Care Administration (AHCA). Mr. Damon Rich, Chief of Recipient and Provider Assistance for AHCA, and AHS Vice President of IT, Mr. Eng Tan, will present together at the upcoming Medicaid Enterprise Systems Conference (MESC). MESC is an annual meeting for state, federal and private sector individuals to provide opportunities for the exchange of ideas related to Medicaid systems and heath policy affected by those systems. This year’s conference will be held in Chicago, IL from August 19-22.
The AHCA/AHS presentation entitled, “Modernizing the Member Service Experience for Florida Medicaid,” will focus on the technologies incorporated into operations in Florida that enhance overall service to members. In addition, a discussion about the importance of partnership during implementation of these innovations will be included.
The informative and enterprising presentation by the AHS team is scheduled for August 21 at 4:45pm in Room W183b. We look forward to sharing our insights with you!
Automated Health Systems was honored recently by the Pittsburgh Human Resources Association as a finalist at their Engaging Pittsburgh Awards event held at the Omni William Penn Hotel in Pittsburgh. Nominated for two awards, AHS was a finalist in the Talent, Recruitment & Retention category for its already award-winning Corporate Health Challenge program. In addition, Kim Conner, Executive Senior Vice President of Human Resources at AHS came in as a finalist for the Leader of the Year award.
“I am so proud of the results that our hard work and literal sweat have achieved helping people find their path to a healthy lifestyle,” Kim Conner said, acknowledging the nod given to the Corporate Health Challenge.
The PHRA holds an awards event annually to recognize the outstanding achievements made every day by human resources professionals across the region. Attended this year by Ms. Conner along with members of her HR team, Al Eiler, President of AllTrain and other members of corporate management, the large group of event participants represented a broad cross section of area companies and industries.
“We certainly were in very auspicious company at the event,” Ms. Conner continued, “It was intriguing to hear about the various projects and methods being employed by diverse human resources departments to drive engagement.”
Reflecting on her finish for the Leader of the Year award, Kim said, “Although we did not win, we came out winners. Any opportunity to recognize the dedication of our employees is a big win for us.”
For over a decade the PHRA’s Engaging Pittsburgh: Innovative People Practices has recognized employees and employers from across the region who have demonstrated creativity in designing business practices that have significantly contributed towards organizational and employee achievements. AHS HR management staff are proud PHRA members.