AHS Awarded Contract by Mass Office of Health and Human Services.
Automated Health Systems has been awarded a contract by the Massachusetts Executive Office of Health and Human Services to provide contact center services. AHS will serve as the primary liaison and customer services provider for MassHealth members, MassHealth applicants, providers, provider applicants, relationship entities and other interested parties. In addition, AHS will provide Enrollment Broker services for members and deliver an omnichannel contact center that provides end-to-end customer services and support for MassHealth customers.
“AHS is proud to partner with EOHHS to provide these critical services. Our goals are to provide excellent services that support the overall success of the Commonwealth’s Medicaid programs. Massachusetts has invested an immense amount of time and resources to implement innovative and compelling programs that advance the delivery of their Medicaid program. We look to mirror these standards of excellence in our approach,” said Dr. Moses Haregewoyn, AHS President.