North Carolina selects AHS for Call Center Services.
AHS has been selected by the North Carolina Department of Commerce, Division of Employment Security (DES) to provide call center services. Through this mandate, AHS will provide a robust Customer Relationship Management (CRM) solution combined with a suite of omnichannel services with a focus on serving applicants and claimants. Our decades of experience has prepared us to provide DES with talented, experienced and trained staff to support member needs. The contract term is one year with two optional one year renewals.
“With an extensive call center background, AHS is well-equipped to provide DES with these essential services. We well understand the goals of the RFP: To maintain consistency of services provided to the citizens of the State and respond quickly to significant changes in demand. Our experience, technical platform and commitment to high-quality services backs our commitment to support the needs of the citizens of North Carolina during these unprecedented times,” stated Dr. Moses Haregewoyn, AHS President.