AHS continues to be a committed partner with Healthsource RI, administering contact center services for the Rhode Island State-based Health Insurance Exchange. The numbers from the year-end open enrollment period are in and it was a great success! According to the latest Rhode Island’s Health Information Survey, only 3.7% of Rhode Islanders were uninsured in 2018 which is down from 4.2% in 2016. HealthSource RI’s individual and family enrollments increased by 1,849. During this open enrollment period, 32,486 customers enrolled in a health insurance plan compared to 30,637 last year. It is rewarding and energizing for AHS to play an integral role connecting Rhode Islanders to high quality, affordable health insurance.
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We take a moment today to say “Thank You” to all of our dedicated employees working tirelessly to help those most in need.
Automated Health Systems announced the completion of its cross-platform social media management program. Initiated as a result of the recent overhaul of the company’s public website, a team of technical experts undertook the task to fully manage AHS social media profiles on all of the major social media channels, including Facebook, Twitter and Instagram. In addition, corporate and employment profiles were addressed with CareerBuilder, Glassdoor, Indeed and Google.
According to Kimberly A. Conner, Executive Senior Vice President of Human Resources at AHS, “We realized that our social media presence wasn’t what it should be. Our team worked tirelessly to create a consistent brand that encourages participation.”
Another component of the social media program includes in-house video production. Corporate videos are showcased on the company’s YouTube channel and website. Ms. Conner said, “We’re very proud of our work helping those most in need obtain health care services. The fact that we can communicate our message instantly to potential job applicants and clients in unique and interesting ways is an invaluable tool.”
Celebrating its 40th anniversary, Automated Health Systems, Inc., is a national health services company headquartered in Pittsburgh, PA. For more information, visit www.automated-health.com.
AHS is excited to have signed a contract with the Illinois Department of Healthcare and Family Services (HFS) to provide Long-Term Care (LTC) Application Processing services. AHS will be instrumental in assisting the state with accepting, facilitating and processing Medicaid applications related to LTC services. AHS will be responsible for registering, entering data, running eligibility, and recommending decisions. We look forward to working with the State to facilitate entry into critical programs for this vulnerable population and forming a strong partnership with HFS.
With cold and flu season upon us, each year Automated Health Systems recognizes National Clean Off Your Desk Day as a way to stress the importance of maintaining a healthy lifestyle. According to Kimberly A. Conner, RDN, Executive Senior Vice President of Human Resources, “Our employees are our most valuable asset and we feel it very important to do everything we can to help them stay well. Clean Off Your Desk Day is an annual company initiative designed to remind everyone to take a look around and organize their work space.”
National Clean Off Your Desk Day began in 1982 with Anne Chase Moeller who helped in her father’s office and shared his very cluttered desk. Anne would often have to clean her father’s chaos in order to do her work. When she finished, she would put her things away and leave just to repeat the process next time. At the end of 1982, Anne declared that her father would clean off his desk at least once each year. They entered “National Clean Off Your Desk Day” into the record book for the second Monday in January and the rest is history.
The end of the year brings a time for reflection and gratitude. As I reflect on calendar year 2018, Automated Health Systems has much that inspires both pride and gratitude.
I am grateful for our clients across the country. Some of our clients have partnered with us for over 20 years; others are newer partnerships. Through each client, we have formed relationships with dedicated and inspiring team members who have given us opportunities to grow and learn. Regardless of the tenure of our partnerships, all our clients share a dedication to the recipients we jointly serve and a commitment to innovation. We are honored to serve as the face of our clients and are inspired by the trust they impart in us to serve with dignity and compassion.
I am grateful for our staff whose work is vitally important and often results in a meaningful difference in the lives of public program recipients. Each day, our staff performs the hard work of meeting the needs of callers (often in intense circumstances), processing eligibility documents, performing enrollments, mailing and receiving critical documents, and many other essential tasks. This work is demanding and requires thought and careful attention to detail. Each day, our staff rise and meet these challenges.
I continue to be inspired by the hard work of all AHS departments. Our Human Resources staff work tirelessly to find talented staff who share our compassion and commitment to service. Our Information Technology (IT) staff program innovative solutions and routinely challenge AHS to remain on the cutting edge. Each additional team member performs valuable work that helps us succeed. I feel blessed to work in an organization such as ours where talent, commitment and creativity all contribute to service.
Last, I am grateful for the future opportunities that 2019 will bring. These opportunities include continuing to challenge ourselves in our ongoing pursuit of excellence, meeting the needs of our clients with original and cost-effective solutions, and growing our business so that AHS continues to thrive.
As an orthodox priest, I wish those who celebrate Christmas, a very Merry Christmas. And for those who do not observe Christmas, I wish you health, happiness and peace in the new year.
The State of Rhode Island has expanded its partnership with AHS! As an addendum of the HealthSource RI contract, AHS is assisting Rhode Islanders that were receiving Medicare Medicaid coverage and long term services and support through the Neighborhood UNITY program and transitioned to Medicaid Fee for Service. This is an important initiative as part of the Governor’s FY19 budget. The Rhody Health Options (RHO) Transitional Call Center provides customer service, information, assistance, education, and support to customers seeking to access care management, pharmacy, and authorizations. AHS understands the importance of this transition and providing as much information as possible to maintain access to care. We are grateful for the opportunity to grow our partnership and expand our capabilities to service Rhode Islanders.
TennCare has partnered with AHS since 2015 to administer the Tennessee Health Connection (TNHC) contact center. AHS is excited to be invited to continue this important work as part of a contract renewal that extends through June 2020. The TennCare/AHS partnership has developed and grown over the past few years. The most exciting changes are yet to come as AHS collaborates with TennCare, its stakeholders, and vendors in the statewide implementation of the TEDS Integrated Eligibility System. We look forward to the continued collaboration and opportunities to provide exceptional service to the good people in the State of Tennessee.
AHS is pleased to announce that our Tennessee Health Connection Project has been awarded full URAC certification pursuant to their Health Call Center Accreditation, Version 5.0 program. This certification demonstrates that we have successfully completed the intensive review and accreditation process, and our processes and performance align with URAC’s rigorous, evidence-based standards for quality, accountability and service. Our pursuit of URAC Health Call Center Accreditation is a testament to our dedication to quality management principles and our commitment to establishing an infrastructure that meets defined standards for staff training, call center performance, monitoring and much more. We are proud of our efforts to provide outstanding service to our clients and the callers we serve.
Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. In 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognized event, celebrated annually during the first full week in October.
Kimberly Conner, Executive Senior Vice President of Human Resources, and her team lead the annual celebration at Automated Health Systems. “At AHS, customer service is at the core of everything we do. Regardless if we are speaking with customers, clients, or even each other, we provide the same level of high quality service to everyone.”
This year, the theme for Customer Service Week is “Exceeding Expectations Every Day.” According to Ms. Conner, “People remember a good customer service experience. Our number one goal is to exceed our customer’s expectation of service letting them know that we truly care about them and their needs.”
This year, Customer Service Week runs from October 1st through the 5th. Ms. Conner concluded, “We deeply appreciate the hard work and dedication of our employees. Customer Service Week is our chance to recognize the good work they do throughout the year.”