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Mobile App

Mobile access is an essential tool for outreach.

We actively look for ways to invest in tools and strategies that benefit our clients, consumers and staff. For the project that we administered for the Cook County Health and Hospitals System, our operation included a robust field outreach component. Our field outreach staff were charged with identifying eligible individuals and encouraging them to apply for available coverage. We developed a HIPAA-compliant app and workflow for these staff that allowed them to use their phone to:

  • Look up an applicant in our system;
  • Take a picture of the applicant’s eligibility document with their phone’s camera;
  • Convert the images to a PDF; and
  • Upload and index the documents to the applicant’s case file.

“AHS has a very good support system to help the Eligibility Specialists do their job right. It’s a bit difficult to search for answers when you are helping someone on a call, but AHS has made the process very easy. All the tools for succeeding at your job are right at your fingertips.”

Aliya Ghouse (IL)