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Automated Health Systems (AHS) has been awarded a contract by the South Carolina Department of Health and Human Services (SCDHHS) to provide Managed Care Secret Shopper Surveys. In this role, AHS will support SCDHHS’ Strategic Plan and compliance with 42 CFR § 438.68(e) (“Final Rule”) by conducting regular secret shopper surveys related to network adequacy, appointment access, and appointment availability. “AHS was built on a foundation of supporting underserved populations with accessing care and services. The work we will perform in South Carolina is vitally important and will help the State continue to provide access to care for its most vulnerable customers,” said AHS President, Dr. Moses Haregewoyn.

Automated Health Systems (AHS) has been awarded a contract by the Massachusetts Commonwealth Health Insurance Connector Authority (“Health Connector”) to provide Contact Center services including Document Processing and Verification support. In this role, AHS will act as the primary liaison and customer service provider for the Health Connector’s customers and will provide a customer-centric approach where the needs of the customers are prioritized and acknowledged, and access to resources and self-service capabilities is maximized. “AHS is honored to serve as the face of the Health Connector. The goals of the Health Connector align with our mission and values. We are committed to delivering the Health Connector’s vision for a best-in-class experience,” said Dr. Moses Haregewoyn, AHS President.

Automated Health Systems (AHS) has been awarded a contract by the Maryland Department of Human Services (DHS) to administer a Customer Service Center to provide information and support regarding programs administered by the department. AHS will support DHS as they help Marylanders with a range of services including help with benefits to strengthen their families, identifying preventive services, and helping children and adults connect to services. AHS will respond to general and specific inquiries to respond to critical and emergent requests for help. “AHS is committed to helping DHS achieve their mission and organizational values. We strive to reflect these values in our services and operations. We are excited to provide innovative, personalized, and world-class services to the people of Maryland,” said Dr. Moses Haregewoyn, AHS President.

AHS will provide the Commonwealth of Massachusetts with an omnichannel contact center that provides end-to-end customer services and support for MassHealth Customers. [...]Read More... from AHS Awarded Contract by the Massachusetts Executive Office of Health and Human Services