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AHS Begins Working From Home

COVID-19 has radically impacted virtually every business and social structure in the world.  That is why it is vital for companies to have the athleticism and innovation to keep their customers needs uninterrupted while ensuring their employees are safe and able to work.  The protocols for social distancing and limiting personal contact challenges businesses to modify the workplace in ways that were unimaginable just a few short months ago.

AHS is committed to the safety and well-being of our employees while staying focused on the needs of our customers.  To meet the challenge, we have developed our Work From Home (WFH) program rolling out the strategy from our call centers to a WFH environment throughout the company. This program will impact over 1,000 employees of our state clients providing seamless transition for employees to perform their job at home.

Utilizing telephony cloud-based technology we have been able to transition employees in our contact centers to working from home in as little as 48 hours.  Our comprehensive WFH policy and infrastructure incorporates all the security and technology requirements to provide our clients with the assurance that their systems and information are protected.

This seamless transition to work from home is not limited to our contact centers.  Our information technology, quality assurance, training and our recruitment needs have delivered the highest levels of quality service through our WFH protocols. In addition, our clients are able to access our cloud technology and CRM from the convenience of their homes allowing us to deliver information in real time, anytime.

Information Technology, Human Resources and Project Management professionals at AHS are working around the clock to develop the resources, protocols, policies and provide the solutions to help meet the needs of our clients and employees today and tomorrow. For over four decades, when there is a call for help, Automated Health Systems is ready to answer.

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