We bring decades of experience performing inbound and outbound payment processing services providing us with the tracking protocols and internal controls required to accurately process and report on financial transactions. We have provided our clients with payment processing expertise, including claims processing services, premium collection processing services and incentive payment processing services. Count on AHS […]
Service Type: BPO Services
Self-Services Technology
Cutting-edge technology gives AHS the edge over the competition. On all of our projects, we are able to provide our clients with many ways that they can offer self-service options to consumers on an around the clock basis. We work with our clients to develop effective messaging strategies that empower consumers to fully use these […]
New York SCHIP – Child Health Plus Hotline
From 2003-2010, the New York State Department of Health (DOH) contracted with AHS to provide education and assistance to consumers calling the Child Health Plus Hotline. AHS offered a convenient way for callers to learn about health insurance programs and access help in filling out the applications for insurance. The Project’s objectives include: Educating consumers […]
BPO Services
Vast experience makes AHS the logical choice for outsourcing. We have provided business process outsourcing (BPO) services for four decades, and we can leverage our best practices and lessons learned to offer our clients: Proven, structured tools, management principles, plans, and documents to ensure operational excellence and appropriate risk management. Technological advancements that provide ongoing […]
Document Management
AHS offers robust document management services and solutions. Over the course of our history, we have advanced and expanded our document management capabilities. Our processes include robust technical solutions that scan, image, index and route documents according to a comprehensive taxonomy. These processes are scalable and capable of managing the complex and diverse document requirements […]
Field Operations / Outreach
Throughout our company history, we have widely employed a field outreach component as a critical solution to provide personalized education and assistance. Our experience includes strategic partnership development, in-depth face-to-face outreach and relationship building across diverse communities. We bring a rich tool box of both time-tested and innovative methods to educate and engage individuals and […]
Mail Fulfillment Operations
The AHS team can effectively manage any size mail operation. AHS has performed complex and diverse outbound mail operations for many clients. We have fulfilled mailing services for populations as small as 20,000 up to 4 million. Our experience has been instrumental in rolling out new programs and keeping consumers informed of significant program changes. […]
Call Center Operations
Proven call center solutions backed by decades of experience. Since 1986, we have provided call center operations and our clients have recognized our ability to provide quality services, go above and beyond contract requirements, develop effective solutions to problems and find innovative ways to improve service delivery. We serve a range of clients with different […]