Ms. Christine DiFrancesco is a highly accomplished leader with over 15 years of experience in health and human services program administration along with 15 years of hands-on management experience for various healthcare delivery models. She has broad experience implementing state contracts having worked with the Illinois Health Connect Program and Illinois Client Enrollment Broker Project. Ms. DiFrancesco is adept at cultivating strong relationships across all organizational levels and with key stakeholders. She has an extensive record of identifying opportunities for quality improvement, implementing sound workflows for optimal productivity and presenting solutions to challenges. Currently, she is responsible for fostering an environment that displays a commitment to the delivery of high-quality, accurate call center operations and the provision of first-class customer service.