Automated Health Systems (AHS) has been awarded a contract by the South Carolina Department of Health and Human Services (SCDHHS) to provide Managed Care Secret Shopper Surveys. In this role, AHS will support SCDHHS’ Strategic Plan and compliance with 42 CFR § 438.68(e) (“Final Rule”) by conducting regular secret shopper surveys related to network adequacy, appointment access, and appointment availability.
“AHS was built on a foundation of supporting underserved populations with accessing care and services. The work we will perform in South Carolina is vitally important and will help the State continue to provide access to care for its most vulnerable customers,” said AHS President, Dr. Moses Haregewoyn.
Automated Health Systems (AHS) has been awarded a contract by the Massachusetts Commonwealth Health Insurance Connector Authority (“Health Connector”) to provide Contact Center services including Document Processing and Verification support. In this role, AHS will act as the primary liaison and customer service provider for the Health Connector’s customers and will provide a customer-centric approach where the needs of the customers are prioritized and acknowledged, and access to resources and self-service capabilities is maximized.
“AHS is honored to serve as the face of the Health Connector. The goals of the Health Connector align with our mission and values. We are committed to delivering the Health Connector’s vision for a best-in-class experience,” said Dr. Moses Haregewoyn, AHS President.
Automated Health Systems (AHS) has been awarded a contract by the Maryland Department of Human Services (DHS) to administer a Customer Service Center to provide information and support regarding programs administered by the department. AHS will support DHS as they help Marylanders with a range of services including help with benefits to strengthen their families, identifying preventive services, and helping children and adults connect to services. AHS will respond to general and specific inquiries to respond to critical and emergent requests for help.
“AHS is committed to helping DHS achieve their mission and organizational values. We strive to reflect these values in our services and operations. We are excited to provide innovative, personalized, and world-class services to the people of Maryland,” said Dr. Moses Haregewoyn, AHS President.
Automated Health Systems has been awarded a contract by the Massachusetts Executive Office of Health and Human Services to provide contact center services. AHS will serve as the primary liaison and customer services provider for MassHealth members, MassHealth applicants, providers, provider applicants, relationship entities and other interested parties. In addition, AHS will provide Enrollment Broker services for members and deliver an omnichannel contact center that provides end-to-end customer services and support for MassHealth customers.
“AHS is proud to partner with EOHHS to provide these critical services. Our goals are to provide excellent services that support the overall success of the Commonwealth’s Medicaid programs. Massachusetts has invested an immense amount of time and resources to implement innovative and compelling programs that advance the delivery of their Medicaid program. We look to mirror these standards of excellence in our approach,” said Dr. Moses Haregewoyn, AHS President.
AHS has been selected by the North Carolina Department of Commerce, Division of Employment Security (DES) to provide call center services. Through this mandate, AHS will provide a robust Customer Relationship Management (CRM) solution combined with a suite of omnichannel services with a focus on serving applicants and claimants. Our decades of experience has prepared us to provide DES with talented, experienced and trained staff to support member needs. The contract term is one year with two optional one year renewals.
“With an extensive call center background, AHS is well-equipped to provide DES with these essential services. We well understand the goals of the RFP: To maintain consistency of services provided to the citizens of the State and respond quickly to significant changes in demand. Our experience, technical platform and commitment to high-quality services backs our commitment to support the needs of the citizens of North Carolina during these unprecedented times,” stated Dr. Moses Haregewoyn, AHS President.
Automated Health Systems was picked the Missouri Department of Social Services to provide Beneficiary Support Center services for the State’s Managed Care, Modified Adjusted Gross Income (MAGI)/non-Modified Adjusted Gross Income (non-MAGI), Premium Collections and Blind Pension programs. AHS will provide a Beneficiary Support Center that serves all current and future MO HealthNet eligible participants. The contract includes providing enrollment broker services, developing and launching a web portal and provider directory, and supporting premium collection services.
“Our experience provides us with the unique ability to deliver outstanding services to the State of Missouri while improving the technical platform available to MO HealthNet (Medicaid) eligible members. We truly look forward to providing members with excellent service, as well as providing DSS with our unwavering commitment to partnership,” said Dr. Moses Haregewoyn, President of AHS.
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AHS congratulates Vice President of Marketing and External Affairs, Rebecca Matthews, on her appointment to the Florida Education Foundation Board of Directors. “I am delighted to serve as a Board Member and Treasurer for the foundation,” Rebecca said.
She continued, “This is a unique opportunity to be involved in shaping the efforts of the foundation on behalf of Florida’s pre-K through 12th grade students, as well as the entire education community. My deep appreciation is extended to Education Commissioner, Richard Corcoran for the appointment.”
For additional information, please visit The Florida Education Foundation website at https://www.floridaeducationfoundation.org/
Derek O. Jackson, MSOL, AHS Vice President and Account Manager responsible for our longest held project in Florida was featured in the Tallahassee Chamber of Commerce Spotlight recognizing his years of demonstrated commitment to fostering business development in the Tallahassee region. In addition to outlining his considerable business achievements and ongoing involvement with community organizations, the article touches on his personal activities, including a bucket list to visit every state in the Union; an admirable American goal to be sure.
“I am immensely grateful and honored to be featured in this Spotlight. Throughout my life, I have been proud to call Florida my home and share this pride with the Tallahassee Chamber of Commerce, as well as the many organizations that inspire the citizens of the state to achieve great things. I have been committed to emulating this philosophy throughout my career and am humbled by the recognition. I look forward to continuing to do great things for the people of Florida,” Derek said.
Read the entire Tallahassee Chamber of Commerce Spotlight article at https://www.talchamber.com/derek-jackson-automated-health-systems-aho/
AHS looks forward to continuing our role as the trusted contractor to HealthSource RI (HSRI) through the newly announced extension of their new enrollment period through August 15, 2021. The extended deadline gives new and current customers a chance to receive new savings created by the American Rescue Plan (ARP). For the last five years, we have assisted millions of Rhode Islanders with understanding and accessing available health care benefits and programs. We look forward to continuing in this role and supporting Governor McKee’s vision for this period.
“Since our launch in the state, we have supported HSRI’s mission of helping Rhode Islanders navigate the health insurance landscape. As these new changes make healthcare more affordable, we look forward to helping more individuals access coverage,” said Dr. Moses Haregewoyn, President of AHS.
The State of Tennessee Department of Finance and Administration has selected Automated Health Systems to contract for member contact center services for its TennCare Connect program. AHS will provide the staff, facility and management of a state-furnished contact center to support TennCare’s Medicaid and Children’s Health Insurance Program (CHIP) eligibility services for individuals seeking to obtain and maintain eligibility in those programs. The contract allows AHS to continue our trajectory of providing excellent service and partnership to TennCare. For over five years, TennCare has embarked on a journey to modernize their Medicaid and CHIP programs to better serve applicants and members. AHS has been a solid partner during this significant modernization and looks forward to extending this partnership during this next exciting phase in TennCare Connect. The contract is for two years with three one-year options.
“We are honored to continue our partnership with TennCare in supporting applicants and members,” said Dr. Moses Haregewoyn, President of AHS.
“TennCare has created a culture of collaboration and we have been continuously inspired to be a partner in such transformative efforts. We look forward to continuing the excellent service TennCare applicants and members trust. We will reflect the values and commitment TennCare has repeatedly demonstrated,” Dr. Haregewoyn stated.
Automated Health Systems, Inc.
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Pittsburgh, PA 15237
Tel: 412.367.3030
FAX: 412.367.1131
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